OSCA 553231: Hotel or Motel Receptionist
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel. This record sits in Hotel and Motel Receptionists. Related ANZSIC industry links are included for faster classification cross-checking. Skill level 4 is attached to this occupation record.
Should you use OSCA or ANZSCO?
OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.
Some migration and administrative programs still specify ANZSCO 2022. Check the exact system named by the agency or form rather than replacing the code automatically.
Official ANZSCO correspondence
Role overview
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.
Occupation facts
- Skill level
- 4
- Major group
- 5 Clerical and Administrative Workers
- Sub-major group
- 55 Enquiry and Information Officers and Receptionists
- Minor group
- 553 Receptionists
- Unit group
- 5532 Hotel and Motel Receptionists
Tasks
- Welcomes guests and checks them in upon arrival
- Provides information to guests about hotel facilities, services and local attractions
- Handles guest enquiries and resolves any issues or complaints
- Takes and processes guest reservations and cancellations
- Handles cash and credit card transactions for guest payments
- Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
- Maintains guest records and updates information in the establishment's booking system
Skill level guidance
Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.
How to use this occupation page
Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.
The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.
Related occupations
No linked items yet.
Industry context
Alternative titles
No alternative titles are currently attached.
Compliance risk score
4 of 4 factors passing
In this section
Frequently asked questions
What does OSCA 553231 do?
Hotel or Motel Receptionist is the current ABS occupation record used to describe a specific occupation. It sits in the OSCA hierarchy and carries skill-level context plus related titles and tasks.
How should I read the skill level?
The skill level tells you the educational or training depth that the ABS associates with the occupation. It is a classification signal, not a salary band or a qualification checklist on its own.
Why is industry context shown on an occupation page?
Industry context helps when the title is common or ambiguous. It shows where the occupation is typically employed so you can compare it with the right ANZSIC family.
Source and trust
- Official source
- ABS OSCA 2024 release and correspondence tables
- Last reviewed
- 2026-04-17
This site is an independent reference resource. It is not affiliated with, endorsed by, or connected to the ABS, ATO or any Australian Government agency.
Please verify critical classification decisions with the official authority before using them for tax, payroll, licensing, immigration or compliance work.