Important: This page is an independent reference summary. Verify classification decisions against the official ABS source before using them for tax, licensing, immigration or compliance purposes.

Role overview

Hotel or Motel Receptionists serve as the primary point of contact for guests in Australian accommodation establishments. They perform essential front-desk functions including welcoming visitors, processing check-ins and check-outs, and managing reservation systems. These professionals handle customer inquiries, provide information about local attractions and hotel amenities, and resolve guest concerns during their stay. The role requires strong communication skills and the ability to coordinate with housekeeping, maintenance, and other hotel departments to ensure guest satisfaction. In Australia, this position is critical for maintaining operational efficiency and delivering positive guest experiences in the hospitality industry.

Key tasks in practice

Hotel or Motel Receptionists in Australia typically perform a range of operational duties:

  • Greeting guests upon arrival and completing check-in procedures efficiently
  • Processing reservations, modifications, and cancellations through property management systems
  • Handling cash, credit card, and electronic payment transactions for room charges and other services
  • Providing detailed information about room features, hotel facilities, and local area attractions
  • Addressing guest concerns and complaints while following establishment protocols
  • Maintaining accurate guest records and updating booking systems in real-time
  • Coordinating with housekeeping regarding room status and maintenance requirements

Skill level explanation

This occupation is classified at Skill Level 4 in the Australian OSCA framework. This indicates that positions typically require an AQF Certificate II or III qualification or equivalent relevant experience. Many Australian employers provide on-the-job training, though prior experience in customer service or administration is often advantageous. The skill level reflects the need for competent communication abilities, basic numerical skills for handling payments, and proficiency with computer systems. The role requires problem-solving capabilities for addressing guest needs while following established procedures.

Industry context

Hotel or Motel Receptionists primarily work within the accommodation services sector across Australia. This includes employment in hotels, motels, resorts, serviced apartments, and other short-term accommodation establishments. The occupation is classified under relevant ANZSIC industries including accommodation services (code 4400), which covers the broader hospitality accommodation sector. Receptionists may work in establishments of varying sizes, from small boutique hotels to large international chains, with employment opportunities available in urban, regional, and tourist destinations throughout Australia.