Role overview
ANZSCO 313199 ICT Support Technicians nec is a residual classification within the Australian and New Zealand Standard Classification of Occupations. It covers information and communications technology support technicians whose specific roles aren't captured by other defined categories within the ICT Support Technicians unit group (3131). These professionals typically provide technical support and troubleshooting services for computer systems, hardware, software, and networks.
This classification represents a legacy category still maintained for statistical purposes and migration applications where specific technician roles don't align with more defined occupations. In practice, it serves as a catch-all for specialised or emerging ICT support roles that haven't been formally categorised elsewhere in the ANZSCO structure.
Key tasks in practice
While no specific task list is provided for this nec classification, ICT support technicians typically perform duties such as:
- Installing, configuring, and updating computer hardware and software systems
- Troubleshooting and resolving technical issues for end-users and organisations
- Providing technical advice and support for ICT equipment and applications
- Maintaining records of technical issues and their resolutions
- Testing and evaluating new technology solutions for organisational needs
The actual tasks vary significantly depending on the specific niche or specialisation of the technician role that falls under this residual classification.
Skill level explanation
This occupation is classified at ANZSCO skill level 2, which indicates paraprofessional qualifications are typically required. In practical terms, this means:
Most roles would expect an AQF Associate Degree, Advanced Diploma or Diploma qualification, or at least three years of relevant experience. Some positions may accept a Certificate III or IV with additional on-the-job training. The skill level reflects that these technicians require substantial technical knowledge but typically work under the broad guidance of more senior ICT professionals.
For migration purposes, skill level 2 occupations generally require applicants to demonstrate qualifications equivalent to these Australian standards, though specific requirements depend on current migration regulations.
Industry context
ICT Support Technicians classified under this code work across various industries in Australia. Related ANZSIC industries include Computer System Design and Related Services (8220), Retail Commission-Based Buying and/or Selling (5220), Computer Wholesaling (1612), and Other Store-Based Retailing (1090).
These technicians may be employed by IT service providers, telecommunications companies, educational institutions, government agencies, or large corporations with internal IT support functions. The diversity of potential employment settings reflects the broad nature of this residual classification, which captures ICT support roles that don't fit neatly into other defined categories.