OSCA 113233: ICT Service Delivery Manager
Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements. This record sits in ICT Managers. Related ANZSIC industry links are included for faster classification cross-checking. Skill level 1 is attached to this occupation record.
Should you use OSCA or ANZSCO?
OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.
Some migration and administrative programs still specify ANZSCO 2022. Check the exact system named by the agency or form rather than replacing the code automatically.
Official ANZSCO correspondence
Role overview
Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements.
Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.
Occupation facts
- Skill level
- 1
- Major group
- 1 Managers
- Sub-major group
- 11 Business Administration and Promotion, and ICT Managers
- Minor group
- 113 Chief Information Officers and ICT Managers
- Unit group
- 1132 ICT Managers
Tasks
- Manages end-to-end ICT service delivery, ensuring adherence to agreed service levels and customer satisfaction
- Develops and oversees an effective communication infrastructure for incident management response and resolution
- Monitors service metrics to ensure performance and quality standards
- May manage relationships with external vendors, negotiate contracts and monitor services
Skill level guidance
Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.
How to use this occupation page
Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.
The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.
Related occupations
Industry context
Alternative titles
- ICT Service Manager
- ICT Service Owner
Compare before choosing
Compare OSCA 113233 with related occupations
Compare roles in the same OSCA unit group by their official definition, skill level, tasks and recognised alternative titles.
| Comparison point | Current code113233 ICT Service Delivery Manager | 113231 ICT Operations Manager | 113232 ICT Project Manager |
|---|---|---|---|
| Official role definition | Manages and coordinates the effective delivery of ICT services within an organisation in accordance with predefined service level agreements. | Oversees daily operations of ICT systems and infrastructure in an organisation. Ensures the availability and reliability of servers, networks, hardware and software systems, optimises performance, and coordinates ICT maintenance and upgrades. | Plans, organises, directs, controls and coordinates quality accredited ICT projects. Accountable for day-to-day operations of resourcing, scheduling, prioritisation and task coordination, and meeting project milestones, objectives and deliverables within agreed timeframes and budgets. |
| Skill level | Skill Level 1 | Skill Level 1 | Skill Level 1 |
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Comparison uses occupation definitions, skill levels, tasks and title variants from the ABS OSCA data files.
Compliance risk score
4 of 4 factors passing
In this section
Frequently asked questions
What does OSCA 113233 do?
ICT Service Delivery Manager is the current ABS occupation record used to describe a specific occupation. It sits in the OSCA hierarchy and carries skill-level context plus related titles and tasks.
How should I read the skill level?
The skill level tells you the educational or training depth that the ABS associates with the occupation. It is a classification signal, not a salary band or a qualification checklist on its own.
Why is industry context shown on an occupation page?
Industry context helps when the title is common or ambiguous. It shows where the occupation is typically employed so you can compare it with the right ANZSIC family.
Source and trust
- Official source
- ABS OSCA 2024 release and correspondence tables
- Last reviewed
- 2026-04-17
This site is an independent reference resource. It is not affiliated with, endorsed by, or connected to the ABS, ATO or any Australian Government agency.
Please verify critical classification decisions with the official authority before using them for tax, payroll, licensing, immigration or compliance work.