Role overview
The OSCA 161999 classification covers hospitality, tourism and venue management professionals whose specific roles don't fit into other defined categories within the Australian occupational classification system. These managers typically oversee operations in specialised or niche settings within the broader hospitality and tourism sector. They may work in unique venue types, specialised tourism operations, or hybrid establishments that combine multiple service elements.
In Australia, this classification captures management positions that require coordination of staff, financial management, and operational oversight in settings that don't align with more specific categories like hotel management, restaurant management, or convention centre management. The roles involve ensuring customer satisfaction, maintaining service standards, and managing business operations within their specific hospitality or tourism context.
Key tasks in practice
While specific tasks vary by role and establishment type, managers in this category typically perform functions such as:
- Overseeing daily operations of hospitality, tourism or venue facilities
- Managing staff recruitment, training and rostering
- Developing and implementing business strategies and operational plans
- Monitoring financial performance and managing budgets
- Ensuring compliance with relevant regulations and licensing requirements
- Maintaining customer service standards and addressing client concerns
- Coordinating events, functions or tourism activities as relevant to the specific role
Skill level explanation
Skill Level 2 positions in the OSCA classification typically require an AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience. For this management classification, practical experience often complements formal qualifications.
In the Australian context, managers in this category are expected to demonstrate comprehensive knowledge of hospitality or tourism operations, staff management capabilities, and business administration skills. The skill level indicates these are mid-to-upper level management positions requiring significant operational knowledge and decision-making responsibility.
Industry context
This classification category finds application across various Australian industries including accommodation services (ANZSIC 9003), hospitality equipment hiring (4530), hospitality and tourism education (7220), and other tourism services (7299). These managers may work in specialized venues, unique tourism operations, or niche hospitality establishments.
The classification is used in Australian workforce planning, statistical reporting, and policy development to capture management roles that don't fit into more specific hospitality and tourism categories. It helps provide a comprehensive picture of management employment across the diverse Australian hospitality and tourism sector.