221631 ICT Account Manager

Role overview

Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.

Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.

Tasks

• Develops and manages lists of prospective clients to establish client relationships and sales opportunities
• Develops and maintains key accounts and portfolio plans
• Acquires and updates knowledge of ICT goods, services and market conditions to differentiate from competition and maximise business opportunities
• Engages with clients to understand their requirements and explain the ICT goods and services that meet their needs
• Engages with existing and prospective clients to promote relevant ICT goods and services
• Follows up with clients to ensure their satisfaction with provided ICT goods and services, and resolves problems that arise
• Coordinates the preparation and presentation of ICT sales reports, proposals and tenders

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Alternative titles

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