OSCA 272232: ICT Support Engineer
Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems. This record sits in ICT Quality Engineers and Test Analysts. Related ANZSIC industry links are included for faster classification cross-checking. Skill level 1 is attached to this occupation record.
Should you use OSCA or ANZSCO?
OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.
Some migration and administrative programs still specify ANZSCO 2022. Check the exact system named by the agency or form rather than replacing the code automatically.
Official ANZSCO correspondence
Role overview
Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.
Occupation facts
- Skill level
- 1
- Major group
- 2 Professionals
- Sub-major group
- 27 ICT Professionals
- Minor group
- 272 ICT Network and Testing Professionals
- Unit group
- 2722 ICT Quality Engineers and Test Analysts
Tasks
- Diagnoses and resolves technical problems related to hardware, software, networks and systems
- Prioritises and triages incoming incidents and service requests to ensure timely response and escalation
- Diagnoses functionality errors and faults in systems and programming code to ensure systems perform to specification
- Develops, conducts and provides technical guidance and training in application software and operational procedures
- Performs system reviews and assessments, and recommends hardware and software strategies and directions
Skill level guidance
Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.
How to use this occupation page
Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.
The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.
Related occupations
Industry context
Alternative titles
- Support Analyst
Compare before choosing
Compare OSCA 272232 with related occupations
Compare roles in the same OSCA unit group by their official definition, skill level, tasks and recognised alternative titles.
| Comparison point | Current code272232 ICT Support Engineer | 272231 ICT Quality Assurance Engineer | 272233 ICT Test Analyst |
|---|---|---|---|
| Official role definition | Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems. | Creates, maintains and manages technical quality assurance processes and procedures to assess efficiency, validity, value and functional performance of computer systems and environments. Audits systems to ensure compliance with accredited internal and external industry quality standards and regulations. | Specifies, develops and executes test plans and test scripts, produces test cases, carries out testing using various techniques, and documents the results of tests in defect reports and related documentation. Uses automated test software applications to test the behaviour, functionality and integrity of ICT software and systems. |
| Skill level | Skill Level 1 | Skill Level 1 | Skill Level 1 |
| Key tasks |
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| Alternative titles |
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| Not stated |
Comparison uses occupation definitions, skill levels, tasks and title variants from the ABS OSCA data files.
Compliance risk score
4 of 4 factors passing
In this section
Frequently asked questions
What does OSCA 272232 do?
ICT Support Engineer is the current ABS occupation record used to describe a specific occupation. It sits in the OSCA hierarchy and carries skill-level context plus related titles and tasks.
How should I read the skill level?
The skill level tells you the educational or training depth that the ABS associates with the occupation. It is a classification signal, not a salary band or a qualification checklist on its own.
Why is industry context shown on an occupation page?
Industry context helps when the title is common or ambiguous. It shows where the occupation is typically employed so you can compare it with the right ANZSIC family.
Source and trust
- Official source
- ABS OSCA 2024 release and correspondence tables
- Last reviewed
- 2026-04-17
This site is an independent reference resource. It is not affiliated with, endorsed by, or connected to the ABS, ATO or any Australian Government agency.
Please verify critical classification decisions with the official authority before using them for tax, payroll, licensing, immigration or compliance work.