551231 Information Officer
Responds to personal, written and telephone enquiries and complaints about the organisation's goods and services, provides information, and refers people to other sources.
- Major group
- 5 Clerical and Administrative Workers
- Unit group
- 5512 Information Officers and Switchboard Operators
- Edition
- OSCA 2024
- Skill level
- Level 4
Should you use OSCA or ANZSCO?
OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.
Some migration and administrative programs still specify ANZSCO 2022. Check the exact system named by the agency or form rather than replacing the code automatically.
Official ANZSCO correspondence
Role overview
Responds to personal, written and telephone enquiries and complaints about the organisation's goods and services, provides information, and refers people to other sources.
Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.
Occupation facts
- Skill level
- 4
- Major group
- 5 Clerical and Administrative Workers
- Sub-major group
- 55 Enquiry and Information Officers and Receptionists
- Minor group
- 551 Call Centre and Information Officers
- Unit group
- 5512 Information Officers and Switchboard Operators
Tasks
- Answers enquiries about goods and services, and provides information about their availability, location, price and related issues
- Responds to enquiries about problems and provides advice
- Records information about enquiries and complaints
- Refers complex enquiries to other sources
Skill level guidance
Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.
How to use this occupation page
Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.
The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.
Related occupations
Industry context
Alternative titles
No alternative titles are currently attached.
Compare before choosing
Compare OSCA 551231 with related occupations
Compare roles in the same OSCA unit group by their official definition, skill level, tasks and recognised alternative titles.
| Comparison point | Current code551231 Information Officer | 551232 Switchboard Operator |
|---|---|---|
| Official role definition | Responds to personal, written and telephone enquiries and complaints about the organisation's goods and services, provides information, and refers people to other sources. | Operates telecommunication switchboards and consoles to assist callers to establish telephone connections and receive caller enquiries and fault reports. |
| Skill level | Skill Level 4 | Skill Level 5 |
| Key tasks |
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| Alternative titles | Not stated |
|
Comparison uses occupation definitions, skill levels, tasks and title variants from the ABS OSCA data files.
In this section
- 551231Information Officer
- 551232Switchboard Operator
Official source
- Official source
- ABS OSCA 2024 release and correspondence tables
- Last reviewed
- 2026-04-17
This site is an independent reference resource. It is not affiliated with, endorsed by, or connected to the ABS, ATO or any Australian Government agency.
Please verify critical classification decisions with the official authority before using them for tax, payroll, licensing, immigration or compliance work.