7294 Call Centre Operation
This class consists of units mainly engaged in answering telephone calls and relaying messages to clients and/or in providing telemarketing services on a contract or fee basis for others. Units engaged in providing telemarketing services promote clients' products or services; take orders; solicit contributions or donations; and provide information. Units engaged in providing telemarketing services do not own the product or provide the service they represent.
- Parent group
- 729 Other Administrative Services
- Edition
- 2006 Revision 2.0
- Status
- Active
What this code includes
This class consists of units mainly engaged in answering telephone calls and relaying messages to clients and/or in providing telemarketing services on a contract or fee basis for others. Units engaged in providing telemarketing services promote clients' products or services; take orders; solicit contributions or donations; and provide information. Units engaged in providing telemarketing services do not own the product or provide the service they represent.
Activities and examples
- Telemarketing service
- Telephone answering service
- Telephone call centre operation
- Voice mailbox service
Exclusions and references
- gathering, recording, tabulating and presenting marketing and public opinion data that may include telephone canvassing services - see ANZSIC 6950 (Market Research and Statistical Services)
Classification hierarchy
- ANZSIC
- N Administrative and Support Services
- 72 Administrative Services
- 729 Other Administrative Services
- 7294 Call Centre Operation
Correspondence mappings
Related ATO BIC codes
Other classes in this group
- 6950 Market Research and Statistical Services gathering, recording, tabulating and presenting marketing and public opinion data that may include telephone canvassing services is classified there.
- 7291 Office Administrative Services Sibling class in the same ANZSIC group.
- 7292 Document Preparation Services Sibling class in the same ANZSIC group.
- 7293 Credit Reporting and Debt Collection Services Sibling class in the same ANZSIC group.
- 7299 Other Administrative Services n.e.c. Sibling class in the same ANZSIC group.
In this section
Official source
- Official source
- ABS detailed classification page
- Last reviewed
- 2026-04-17
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