619134 Telemarketer

Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits.

Major group: 6 Sales Workers
Unit group: 6191 Product Promotion Workers
Edition: OSCA 2024
Skill level: Level 5

Should you use OSCA or ANZSCO?

OSCA 2024 is the current Australian occupation classification for storing, organising and reporting occupation information. Use this OSCA record for current Australian statistical and analytical classification work.

Some migration and administrative programs still specify ANZSCO 2022. Check the exact system named by the agency or form rather than replacing the code automatically.

Check the current ABS guidance on OSCA and ANZSCO use

Official ANZSCO correspondence

ANZSCO 639311 Telemarketer Exact correspondence in the ABS table

Role overview

Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits.

Use this page to confirm the official title, the parent unit group, the task list and the related ANZSIC industry context before using the occupation in classification, reporting or migration-adjacent workflows.

Occupation facts

Skill level: 5
Major group: 6 Sales Workers
Sub-major group: 61 Sales Support Workers
Minor group: 619 Miscellaneous Sales Support Workers
Unit group: 6191 Product Promotion Workers

Tasks

Makes outbound calls to existing and potential customers to promote products and services
Adheres to scripts and guidelines to provide information about products and services to customers over the phone
Maintains a high level of product knowledge to effectively communicate with customers
Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives
Records customer details and sales information accurately, and follows up with customers to ensure customer satisfaction and repeat business
Arranges dispatch of goods and services, information kits and brochures to customers
Arranges appointments for customers and sales representatives, adhering to availability
Achieves sales targets and meets performance metrics

Skill level guidance

Skill level helps place the occupation inside the ABS hierarchy. Use it as a classification cue, then check the actual task list and occupational context before making a decision for HR, visa or reporting work.

How to use this occupation page

Start with the official OSCA title and task list. Then confirm the parent unit group and compare the related occupations on this page if the job title is broad, overlapping or used differently across employers.

The ANZSIC links are there to help when the same occupation appears across several industries and you need the business-side classification as well.

Related occupations

Industry context

Alternative titles

No alternative titles are currently attached.

Compare before choosing

Compare OSCA 619134 with related occupations

Compare roles in the same OSCA unit group by their official definition, skill level, tasks and recognised alternative titles.

Comparison point	Current code619134 Telemarketer	619131 Marketing Assistant	619132 Model
Official role definition	Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits.	Supports campaigns and undertakes marketing-related administrative duties under the direction of Marketing Managers, marketing executives and/or Marketing Specialists.	Wears and displays clothing and accessories, and poses for photographs, paintings, sculptures and other types of art.
Skill level	Skill Level 5	Skill Level 4	Skill Level 5
Key tasks	Makes outbound calls to existing and potential customers to promote products and services Adheres to scripts and guidelines to provide information about products and services to customers over the phone Maintains a high level of product knowledge to effectively communicate with customers Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives	Creates, collates and distributes marketing material Supports the marketing team in executing marketing strategies and campaigns Supports market research studies, opinion surveys and needs assessments Performs data entry and analysis	Prepares for photoshoots, runways and other events by researching and understanding the design concept and desired look Takes creative direction from photographers and art directors Poses in various positions and angles to capture the desired image Expresses emotions and conveys a specific mood or message through facial expressions and body language

Comparison uses occupation definitions, skill levels, tasks and title variants from the ABS OSCA data files.

In this section

Official source

Official source: ABS OSCA 2024 release and correspondence tables
Last reviewed: 2026-04-17

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