Role overview
Boarding kennel or cattery operators manage facilities that provide temporary accommodation for dogs and cats across Australia. These professionals combine animal welfare expertise with business management skills to ensure pets receive proper care while their owners are away. The role involves overseeing all aspects of the operation, from daily animal care routines to administrative functions and staff management.
In the Australian context, these operators must comply with state and territory regulations governing animal boarding facilities, which typically include standards for housing, hygiene, and care. The occupation is classified within the Managers category of the Australian Skills Classification, reflecting the significant organisational and supervisory responsibilities involved in running these specialised service businesses.
Key tasks in practice
Day-to-day responsibilities for boarding kennel or cattery operators include:
- Managing facility operations including cleaning, maintenance, and safety compliance
- Receiving animals with proper documentation and specific care instructions
- Providing tailored feeding, exercise, and medication routines for each animal
- Monitoring animal health and arranging veterinary care when needed
- Maintaining detailed records of each animal's stay, care requirements, and any incidents
- Handling customer communications, bookings, and payment processing
- Supervising and training staff in animal handling and facility procedures
Skill level explanation
This occupation is classified at Skill Level 2 in the Australian system, which typically requires an AQF Associate Degree, Advanced Diploma or Diploma, or at least three years of relevant experience. The skill level reflects the combination of technical animal care knowledge and business management capabilities needed for this role.
In practice, Australian employers often seek candidates with both formal qualifications in animal care or business management and substantial hands-on experience with animal handling. The skill level designation indicates this occupation involves complex tasks requiring technical knowledge, problem-solving abilities, and supervisory responsibilities.
Industry context
Boarding kennel or cattery operators primarily work within the veterinary services and pet care industry in Australia. According to ANZSIC classifications, relevant industries include veterinary services (8609), pet boarding and training services (8601), and other animal care services.
These facilities range from small independent operations to larger commercial establishments, with some operators working within veterinary clinics that offer boarding services. The industry has seen growth in Australia due to increasing pet ownership and demand for professional pet care services, particularly in urban areas where many pet owners travel frequently for work or leisure.